Frequently Asked Questions

Find the answers to some of our frequently asked questions.

If you don’t see your question below, please do not hesitate to contact us so we can help you.

For all units – Mansfield area and Cleveland area

We give out keys with an ID from our office by appointment only after a clear application. Applications are available here.

Please find the unit you are interested in and then click Apply Now. Not sure which unit you want? Feel free to apply under the general application. Why would you apply before viewing the property? Because those who have a clean application get notified first when a property is ready to be seen.

Even if your application is approved, you may not qualify for every property or special. Applications are approved or denied based on the following (at the discretion of the property manager).

  • Criminal history – drug, domestic violence, falsifications are all weighed very heavily on a per person basis
  • Rental history – 1+ year with non-related landlord
  • Employment history – 6 months+ at current job with good rental history, 2+ years at previous job if less than 6 months at current job – income must be provable (e.g., paystubs, bank statement with ACH deposit, award letter)
  • Behavioral qualifications – if applicant(s) makes any derogatory or offensive comments and/or acts in a threatening, combative, intoxicated, or disorderly manner during any phase of the inspection, meeting, or application process application may be denied

Application fees are nonrefundable. If you have any questions regarding this, please ask BEFORE submitting your application. We check evictions, criminal record, rental history, and income. Applications are only good for 6 months, if no information has changed. Applicants who have new information must submit a new application. An application MUST be done for everyone OVER 18 years of age who will be living in the property.

We cannot guarantee any unit you have seen will still be available by the time your application is submitted or processed.


We’ve changed how we are doing our coming soon list/application process. We will no longer be calling everyone who has applied when a property becomes available to view – instead, we will be doing a mass email and text blast to those who have applied.

Please note, just because you have been approved and notified does not mean the property is being held for you – we notify everyone with an approved application; it is then a first come first serve basis.

Normal turn around is one to two business days. We will only attempt to contact your current/previous landlord two times – if we do not receive an answer, your application will be denied. While we try to process your application as quickly as possible, the amount of time will depend on complete information provided by you, reference response, and online systems being available.

Give us a call – we’d be happy to discuss your options.

Yes – but not on all properties. If a unit will accept section 8, it will be listed in the property description as “possible section.”

Maybe, depending on what you have, how many you have, and a clear application. Pet fees and monthly pet rent vary by property. Many times pets are not allowed in apartments/multi-unit buildings.

The fastest and easiest way to report your repair need is to use your tenant portal (you can get to your portal HERE) or give us a call at 419-589-7368 and leave a message. Please note we do not accept after-hours repair requests via text or Facebook. All true emergencies will be addressed as quickly as possible; all others will be handled the next business day.

The easiest way is to pay directly through your tenant portal – helpful hint, if you use your checking account information (routing and account number) there is no fee to pay through your tenant portal. You can also set up auto-payment. We do also accept rent in person in the office during normal business hours. We accept check, money order, or certified check. NO CASH, please. Rent dropped in our night drop must still be received by us no later than closing time on the 5th (or the previous business day if the 5th is a Saturday or Sunday) to avoid late fees. You can also mail your rent – it must be received no later than closing on the 5th of the month.

Helpful hint, if you select the Echeck option, you’ll need your routing and account number.